The Taipei Kid

The people at Thank God Its Frozen, were being, um, interesting today. For starters they refused to substitute their disgusting lunch deal soup with a small salad unless I paid NTD 70. “But we’ve always done that,” we said. “But we have a new rule now,” they said. OK, a NEW RULE. OK, so forget the soup. Then they screw up on our order and after when it came time for the check, well…apparently they have these random customer satisfaction surveys that pop up sometimes when orders are rung. You fill out something online and then win an appetizer. Knowing that I was a very unsatisfied customer, one of the more senior waiters came over to my table, explained that the survey was a competition with other stores and actually begged me not to say anything bad about the restaurant in the survey, and especially about the woman who messed up our order. He actually asked me not to say anything negative in the survey.